
Ignas Kaz
Absolutely worst and most frustrating experience ever. There is a rogue courier in our area that once a month scans a random inconvenient package as "wrong address", and from that point on there is absolutely no way to reach any human being on PostNord. The stupid chat bot function is useless, and crashes more often than works. I noticed that it almost always is guaranteed to crash and throw "something went wrong" error, or endless spinning wheel, when the package gets scanned as "wrong address"
27 people found this review helpful

Lotta Palonen
The app itself works okay. It's just not enough to cover for the bother of yet again another parcel delivered not to the closest or second closest pickup point (both large ones) but a further one. Also did not appreciate having to download an app as the only option to pick up the parcel from the place it was sent to. Both the closer pickup points have other options. Will just avoid Postnord in the future.
2 people found this review helpful

Shiva Brnhrd
Whenever a delivery fails, the "change delivery" button never works to request a new attempt. Also, the Customer support chat button in the parcel details page opens an empty loading page that never loads. Everytime I have to actually call customer support. They're always really nice and helpful, but it's really a hassle. Please make the app useful instead of a hindrance in PostNords service.
1 person found this review helpful